1.If an item is lost or damaged, 50% of its value will be compensated with an original purchase receipt provided within 07 days.
2. Without an original purchase receipt, compensation is limited to 05 times the item’s processing fee.
3. We are not responsible for color changes or shrinkage.
4. Check your laundry at pickup or delivery; claims are not accepted after 24 hours.
5. Stain removal is not guaranteed; charges apply either way.
6. Please empty pockets before sending items; we are not liable for lost contents.
7. Laundry not collected within 14 days will be disposed of.
8. Refunds or compensation will be given as store credit only.
9. Item service fees will be varied as per the laundry physical inspection and fabric type, nature of the cleaning required.
Service Terms
- Free pickup/delivery for orders of AED 40 or more; smaller orders will be charged a fee.
- Orders over AED 250 must be paid in advance.
- Laundry bags (60×45cm) are free upon request.
- Urgent service costs 50% extra; express service costs 100% extra (subject to availability).